Terms & Conditions
All borrowers agree to pay a $50 bond in conjunction with the hire price that is added at checkout. The bond will be held until the garment has been returned in its original condition and meets the Terms and Conditions outlined. It will then be refunded via the same payment method and card used.
All garments are to be picked up between Thursday and Friday afternoon or Saturday mornings. The specific times are stated in the confirmation email once a garment has been booked along with the pick-up address. Customers with appointments on the same week as their event are welcome to take the garment home on the same day as their try on.
All garments must be returned by 8pm Monday, unless agreed otherwise at the time of booking. If the garment is not returned by 8pm Monday, a late fee of $10 per day will incur for every day the garment has not been returned.
This is valid for a maximum of 7 days after the return date. After the 7 days it is considered a non-return and full RRP will be charged. Failing to return garments is stealing and will be reported and banned.
Borrowers may cancel at any time, however payments for all garments are final and no refund will be given. No refund will be given for change of mind or incorrect sizing.
All posted orders must be returned to Australian post no later than 4pm on Monday or 4pm Tuesday in the case of a public holiday. A prepaid postage label is included inside the satchel with the garment and must be used to send the garment back using the same, reusable postage satchel.
All return satchels must be returned to an Australian Post yellow express post box or Australian post counter. It is recommended for the satchel to be dropped off over the counter and a lodgement receipt obtained as a reference. Petite Hire does not post to PO boxes.
The tracking information will be sent to your email once your order has dispatched. Please check your junk mailbox before emailing us as it sometimes makes its way there.
The same late returns policy applies to late postal return as mentioned above.
All garments are posted according to the estimated times indicted by Australian Post. Petite Hire has no control over Australian Posts procedures and delivery times and is therefore not liable for late deliveries.
In the case of a late delivery, a store credit will be provided to the borrower for the price of the hire garment. No refund will be provided for the postage fees. The garment must be unworn and returned the following business day in the case of a late delivery in order to receive the store credit.
LOCAL PICK UP AND RETURNS
We provide free local pick-ups and returns located in Perth’s Northern Suburbs. The address will be provided when the order has been placed.
EXPRESS SHIPPING AND RETURN
We provide express shipping and returns Australia wide. Please place your order 4-5 business days before your selected date.
RURAL EXPRESS SHIPPING AND RETURN
It is the borrowers responsibility to inform us if they live in a Rural Location/ Non-Metro Areas as postage to those areas vary. All Rural orders must be placed 7 business days prior.